1. Introduction
At Vixpe, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.
2. Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use the Platform.
Information you provide:
- Account information such as your name, email address, username, password, and profile picture
- Content you upload, including images, 3D models, designs, prompts, comments, and messages
- Communications with us, including support requests and feedback
- Payment information when you subscribe to paid plans (processed by our third-party payment provider)
Information collected automatically:
- Device information such as your browser type, operating system, and device identifiers
- Usage data including pages visited, features used, time spent on the Platform, and interaction patterns
- IP address and approximate location data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Platform and its features
- Create and manage your account, process transactions, and send related information
- Personalize your experience, including content recommendations and search results
- Send you technical notices, updates, security alerts, and administrative messages
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities to improve the Platform
- Detect, investigate, and prevent fraud and other illegal activities
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict the processing of your data
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at contact@vixpe.com.
9. Children's Privacy
The Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@vixpe.com.